What is your return/exchange policy?
- Returns on full-price items will be accepted for a full refund within 10 days of receipt for domestic orders and 21 days for international orders. Returns received after 10 days of receipt for domestic orders and 21 days for international orders will be accepted for exchange only.
- Returned items must have not been worn, altered, or washed. All swimwear, jewelry, hair accessories, hats and bodysuits are final sale.
- Exchanges are accepted for the same item in a different size or color only. Exchanges are not available for international orders.
- Please note: Shipping and handling and customs charges are non-refundable. We have the right to deny credit if the items returned do not meet our return policy standards.
How do I return an item?
- Just follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the items and include the completed Return/Exchange form in an appropriate shipping box or envelope, and send back to us using an insured service to the address below.
- Please note: We cannot accept responsibility for packages that we do not ship ourselves.
- Please e-mail us and send your return/exchange to:
FLOWERS BY ZOE
290 Spagnoli Rd.
Melville NY 11747
Can I return a sale item?
- ALL SALE items are FINAL SALE. Return or exchange request on sale items will not be accepted.
When will my credit card be refunded?
- Once we receive your package, your refund will be processed in the original form of payment within 5 business days.
- You will be notified via email when this transaction has taken place.
- Please note that your banking institution may require additional days to process and post this transaction to your account.