What is your return/exchange policy?
- Returns on full-price items will be accepted for a full refund within 7 days of receipt for domestic orders and 14 days for international orders. Returns received after 7 days of receipt for domestic orders and 14 days for international orders will be accepted for exchange only.
- Returned items must have not been worn, altered, or washed. All swimwear, jewelry, hair accessories, hats and bodysuits are final sale.
- Exchanges are accepted for the same item in a different size or color only. Exchanges are not available for international orders.
- Please note: Shipping and handling and customs charges are non-refundable. We have the right to deny credit if the items returned do not meet our return policy standards.
How do I return an item?
- Just follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the items and include the completed Return/Exchange form in an appropriate shipping box or envelope, and send back to us using an insured service to the address below.
- Please note: We cannot accept responsibility for packages that we do not ship ourselves.
- Please e-mail us and send your return/exchange to:
FLOWERS BY ZOE
290 Spagnoli Rd.
Melville NY 11747
Can I return a sale item?
- ALL SALE items are FINAL SALE. Return or exchange request on sale items will not be accepted.
When will my credit card be refunded?
- Once we receive your package, your refund will be processed in the original form of payment within 5 business days.
- You will be notified via email when this transaction has taken place.
- Please note that your banking institution may require additional days to process and post this transaction to your account.